Our suite of outsourcing services enhances the value to the organisation, by catering to the various needs of the business stakeholders without losing sight of compliance and controls. We specialize in outsourcing coupled with robust analytics to provide actionable information to the CFO in a manner that can be easily accessed, analysed and acted upon without going through the information maze.
Our outsourcing services combine the best of traditional transaction processing with the information analytics, catering to the customer through interactive helpdesks and finally closing the loop with clear and actionable reconciliations and control checks.
We have moved away from delivering a few low end computing process from low cost locations to partnering and aiding the CFO in providing the entire suite of services including.
TRANSACTION PROCESSING
WORKFLOW BASED INVOICE PROCESSING - We provide image based invoice processing services powered by workflow solutions. While we have our own workflow solution, we are not averse to working on the client’s workflow as well
PAYMENT PROCESSING - Payment processing in multiple ERPs based on payment terms with agreed turnaround time.
TRAVEL EXPENSE PROCESSING – Travel expenses processing is low value high volume activity with emphasis on timely processing and top up of expense claims, to enable the field personnel to concentrate on the field activity. We provide customized solution including web based workflow as well as service in the area of processing of field force expenses.
ACCRUALS – As part of the accounting cycle, we provide services in the areas of accruals, through generation of timely and accurate provisions for the various expenses that flow through our processing cycle. The accruals are managed in a systematic manner based on agreed rules to eliminate errors and incorrect bookings.
CONCURRENT AUDIT / CONTINUOUS TRANSACTION MONITORING (CTM) – We have been providing concurrent audit services to many large clients on the data that flows through the AP process cycle. This helps prevent and eliminate possible wrong payments and/or duplicate payments. This is an automated process using state of the art tools with a dedicated and trained team of professionals experienced in providing this service to many FMCG customers.
STATEMENT AND REMINDER PROCESSING – As part of our efforts to provide end-to end service in the P2P process; we undertake the activity of sending out customer confirmation statements reminders and the related follow-up activities.
MASTER DATA MANAGEMENT
VENDOR MASTER MANAGEMENT - We undertake vendor master management providing accurate and timely updation of vendor masters in the client ERP; Basic duplicate checks are embedded as part of the process; robust controls are inbuilt into the master modification process to ensure that the vendor master creation/modification is error free.
TAX MASTER MAINTENANCE - Timely updation of income tax rates, maintenance of information relating to TDS and provision of MIS for the preparation of quarterly filing of returns are part of our suite of statutory services.
DATA HYGIENE AND CLEANSING - As part of routines, we undertake periodic review of vendor masters; provide actionable MIS and help maintain the master database up to date.
HELPDESK SERVICES
VENDOR HELPDESK - This service is typically provided in the area of AP process as an add-on service; the queries and clarifications on the payments, deductions and timeliness are normally addressed in the AP vendor helpdesk. This process is handled by an exclusive team who is provided with a query tracking tool to record queries. The team is trained in FAQs and phone call etiquettes. .
AP REPORTING- MIS reports and analytics on AP process is generated and shared with the clients as part of the Monthly Review Process. Actionable dashboards through in house portals are part of our specialized offerings.
RECONCILIATIONS
VENDOR RECONCILIATION - As part of our accounting services, we perform reconciliations of the vendor accounts. This is performed using computing tools to sift the huge volume of data. The reconciliation is shared with the client with item level explanations for mismatches. The same is then taken up with the respective vendor and followed up for closure.
BANK RECONCILIATION- The hygiene of the accounting system is reflected in the efficiency and timeliness of performing basic reconciliations. Bank reconciliation as a key control tool helps identify the lacunae in any of the processes which impact the banking process. We perform bank reconciliations with the help of certain automation tools. We further partner with the client and help them set up automatic bank reconciliations that are available as a feature in many ERP packages. The availability of our in-house IT team ensures that we provide the basic tools for conversion of data from external banking system to suit the customer ERP
TRANSACTION PROCESSING
ORDER PROCESSING – This process involves receipt, allocation and processing of customer orders for timely and accurate delivery, ensuring adherence to line fill and case fill norms, based on agreed rules.
INVOICING CONTROLS - We ensure control checks on prices and discounts by ensuring that the updated price and discount masters have been applied on the invoices.
CASH APPLICATION - This is the most critical part of the AR process. Matching of receipts against the invoices is performed using automated tools. Exception reports are generated for analysis, review and follow up of outstanding amounts.
CREDIT MANAGEMENT- Keep a check on all changes to credit terms and provide actionable MIS on time for review and renegotiation of credit terms
RECEIVABLE MANAGEMENT - Providing MIS on a real time basis through dashboards and portals to enable action against defaulters, ensure hygiene in the collection process and adequacy of cash flow to fund operations.
MASTER DATA MANAGEMENT
MASTER DATA MAINTENANCE - Masters to enable accurate invoicing to the right customer with the agreed payment terms is the critical enabler for a smooth AR process. We provide, through our continuous transaction monitoring process, a daily check on the hygiene of various masters involved in the AR process., viz., Customer, Price, Discounts, schemes, credit terms etc.,
MASTER DATA HYGIENE- Periodical checks on critical master data parameters using custom built analytical tools help in assuring our clients the hygiene in their master data. Any exception is brought out by our analytical tools for discussion and rectification.
DATA CLEANSING- We undertake periodical maintenance activity in cleansing the masters using our analytical tools. This helps in improving the processing speed as well as accuracy of AR operations.
RECONCILIATIONS
CUSTOMER RECONCILIATION - As part of our accounting services, we perform reconciliations of the customer accounts. This is performed using computing tools to sift the huge volume of data. The reconciliation is shared with the client with item level explanations for mismatches. The same is then taken up with the respective vendor and followed up for closure.
BANK RECONCILIATION- The hygiene of the accounting system is reflected in the efficiency and timeliness of performing basic reconciliations. Bank reconciliation as a key control tool helps identify the lacunae in any of the processes which impact the banking process. We perform bank reconciliations with the help of certain automation tools. We further partner with the client and help them set up automatic bank reconciliations that are available as a feature in many ERP packages. The availability of our in-house IT team ensures that we provide the basic tools for conversion of data from external banking system to suit the customer ERP
TRANSACTION PROCESSING
JOURNAL ENTRY & ACCRUALS - We offer computation and entry of journal entries including accruals which are generated based on agreed rules with standard templates.
PERIOD END CLOSING - We undertake the period close activities based on client specific rule sets through our dedicated team of accounting professionals well versed in the process of month end activities.
TAX ACCOUNTING - We have a specialized team to undertake activities relating to the Indian tax laws, namely, Excise, VAT, Service tax and Income tax.
FIXED ASSETS ACCOUNTING - We offer comprehensive solutions relating to fixed assets commencing from Physical verification, tagging. reconciliation, accounting, reconciliation and maintenance of the Fixed Assets Register
MASTER DATA MANAGEMENT
CHART OF ACCOUNTS MAINTENANCE - Maintain and update the customer chart of accounts driven by clear SOPs and rule sets
FIXED ASSET REGISTER MAINTENANCE - Our activities in the areas of maintenance of FA Register with the FA tags and reconciliation with physical count ensures accurate accounting for assets
USER AUTHORIZATIONS - We administer user rights and controls based on well defined Segregation of duty Matrix, to ensure strict access controls on critical data
HELPDESK SERVICES
AUDIT SUPPORT - We provide statutory and internal audit support for our clients by making available the necessary data, reconciliations and backups on time in a standard and easily accessible manner.
QUERY HANDLING - As part of our endeavour to provide end-to-end services, we create a helpdesk facility to receive, analyse, reply and support customer queries in the R2R area.
MANAGEMENT REPORTING - Reporting through portal led dashboards, provision of actionable MIS, generation of KPI reports covering financial results, compliance, ratios and financial metrics are part of our suite of reporting services.
RECONCILIATIONS
All our reconciliation services are based on robust custom built data crunching tools to help handle large volume of data. The mundane task of matching is completed by the tool and the exceptions are thrown up for review and resolution.
The different types of reconciliation services that we offer are as follows :
1. Intra/Inter Company Reconciliations
2. GL Account Reconciliations
3. Bank Reconciliations
DELIVERY MODELS
Outsourcing Services are typically delivered in two models – One model is the typical off shoring of services which are delivered out of our offices in Gurgaon or Chennai. The other one is where we take on the services and deliver on site in the client premises under our control and leadership. When we offer outsourcing services, we provide a mix of the above two models to suit the client requirements. We decide, in consultation with the client on the approach that will best suit their needs.
Head Office
# 9, 4th floor, Yaafa Complex,
Purasawalkam High Road,
Chennai - 600007. INDIA
+91 44 42176195
Corporate Office
# No 4, Plot no 4B, 6th Avenue,
Harrington Road,Chethpet
Chennai, Tamil Nadu - 600031
+91 9176089000
Regional Office
Emaar The Palm Square, 11th floor,
Office no.F11-010, Golf Course Extension Road, Near Vatika Chowk,
Sector 66, Gurugram - 122101